Emergency situations
External support
EMERGENCY SUPPORT Free, apart from the usual costs of your phone, unless otherwise stated.
Emergency: Call 112 (24/7) In case of emergency, when every second counts, always call 112 for the police, ambulance, or fire department. This includes cases of fire, witnessing or being a victim of a crime, or witnessing or being involved in an accident, and anyone is (severely) injured. You can speak English. There will be a person on the line to ask where you need help and whether you need an ambulance, police or the fire department. They will then transfer you to the correct person.
Emergency phone app (24/7) 112NL. This app has a chat function and is meant for those who struggle with Dutch or English, or are hearing or speech impaired. The chat can translate in other languages. Consider putting this app on your phone if you are not a native English or Dutch speaker. In stressful situations, it becomes much harder to communicate in a non-native language. Download for iOS or Android.
NON-EMERGENCY SUPPORT Non-emergency Police: 0900-8844 (24/7)* Call this number if you need the police, but it is not an emergency. For instance, if you have been the victim of theft and need to set up an appointment to report it. You will get a recorded message in Dutch, and at some point, you will be asked for a location (name of the city, town or village you are in) to connect you automatically to the correct location. If you do not know what to say, stay on the line. At the end of the recording, you will get a person on the phone. They will help you in English.
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This number has a base rate of 9.51 cents and 2.8 cents per minute. politie.nl
Breda: 076 525 8500
‘s-Hertogenbosch: 088 876 5050
Tilburg: 085 53 60 300
Eindhoven: 088 876 5151
**Non-emergency medical support in the evening, night and weekend**
[Brandweer](https://www.brandweer.nl/) (Dutch Only)
Call this number for situations that are not dangerous or life-threatening. For example, a tree lying across the public road causing traffic problems, a water leak causing streets to flood, or an animal stuck in water that cannot get itself out.
**Non-emergency fire department: 0900 0904 (24/7)**
Need non-emergency but still urgent medical support? Call the huisartsenpost (general practitioners available evening, night and weekend). These numbers are for medical aid that can’t wait for your general practitioner the following work day but does not require an ambulance. If you are somewhere else, use a search engine with the word huisartsenpost + the name of the place you are in to find the correct number.
MENTAL HEALTH CRISIS
Call your General Practitioner/Family Doctor for immediate aid. Or call the non-emergency medical support in the evening, night and weekend (see numbers above.
GGzE – Mental Health Care Eindhoven. Are you in crisis and in treatment at GGzE? Do you need immediate help that cannot wait until the next working day? Call: (040) 782 1277. This number can be reached until 10.00 p.m. Otherwise call the non-emergency medical support in the evening, night and weekend (see numbers above).
Suicidal Thoughts: 0800-0113 (24/7) or use the chat function on the website Do you think about suicide? You can call or chat with aid workers. The 113 webpage is only available in Dutch, but English is supported. You may be redirected during your call or chat to another aid worker that is better able to provide support in English.
Homepage | 113 Zelfmoordpreventie (Website only in Dutch)
For more well-being support, go to: well-being
VIOLENCE
Domestic Violence and Child Abuse - Veilig Thuis: 0800-2000 (24/7) or chat (09:00-17:00)
Looking for advice, worried about someone, or witnessing abuse? Contact Veilig Thuis (Safe at Home) for anonymous, free professional advice, including referral to organisations with safe houses.
In case of immediate danger call the emergency police line 112.
Veilig Thuis is there for everyone - Veilig Thuis
Sexual Violence - The Sexual Assault Centre 0800-0188 (24/7), or use the chat function on the website (Mon. – Fri. 16:00-6:00 and Sun. –Sat. 20:00-6:00)
The Sexual Assault Centre provides professional support to sexual assault and rape survivors. They are located in Eindhoven. Everything you discuss is confidential. A team of doctors, nurses, police officers, psychologists, social workers and sex therapists work together to provide the best care. They ensure you do not have to repeat your story more than necessary. They specialise in people who have recently experienced sexual violence. Still, you are also welcome to contact them if more time has passed. You are also welcome if you don’t want to get the police involved or don’t want to file a report. All are welcome, regardless of gender. Support is available in English. Your call or chat may be redirected to talk to an English speaker.
In case of immediate danger call the emergency police line 112.
CSG Engels - Centrum Seksueel Geweld
We recommend that you save these numbers on your phone.
VICTIM SUPPORT
Victim Support Netherlands: 0900-0101 (Mon.- Fri. 08:00-20:00, Sat. 10:00-17:00)
Support for all victims of crimes, traffic accidents or disasters. This organisation provides emotional support, support in gaining compensation, and support in criminal processes.
Victim Support Netherlands is there for you - Slachtofferhulp Nederland
DISCRIMINATION
In case of immediate danger call the emergency support line 112 – ask for police.
politie.nl contact the police directly through their website to report an incident or call the non-emergency line 0900-8844 (more information above [link]).
Report discrimination now - Discriminatie.nl. Discrimination.nl is the collaborative website of all anti-discrimination bureau’s in the Netherlands.
You are also welcome for questions, advice and more information on unequal treatment.
Anti-discrimination Bureau RADAR – Eindhoven – Report local incidents, if you want advice or support a complaint handler will contact you within two weeks. The website can be translated with the button at the top
HOUSING
Housing conflict or about to lose housing? Go to: Huurteam Eindhoven
“The term “neurodivergent” is used to describe individuals whose neurological development and functioning is considered to be different from the dominant societal norm. This includes individuals with autism, ADHD, dyslexia, and other conditions that affect the way a person thinks, learns, and communicates. Neurodivergence can be something you are born with, but it can also be acquired during your lifetime.”(1)
Disabled people include those who have long-term physical, mental, intellectual or sensory impairments. DAE follows the Charter of Fundamental Rights of the European Union, article 26 which recognises and respects the right of persons with disabilities to benefit from measures designed to ensure their independence, social and occupational integration and participation in the life of the community
Everyone can get ill or have things happen in their lives leading to temporary absences, such as the death of a family member or an accident. For absence lasting one week or less during term inform your tutors. For absence close to exams or lasting longer than one week, contact a student counsellor (via email or in person) as soon as possible to discuss possibilities.
We know and understand it can be difficult to talk about personal well-being and mental and emotional issues. From experience we know talking about it can provide relief and we can make it easier to find support. Therefore, we kindly request you get in touch with a student counsellor.
Eindhoven is a relatively safe city, but students can still experience issues such as theft, harassment, discrimination or violence. Naturally, this can have a great impact. The student counsellors are always happy to listen and provide guidance.
Many DAE students are part of the lesbian, gay, bi+, trans, intersex, queer and asexual community. Sometimes you need some more support when you are discovering yourself. The student counsellors are always willing to lend an ear and provide guidance.
The Space of Stillness is available for prayer, meditation or contemplation (key at reception). If you require a break for prayer the student counsellors are happy to support informing tutors of your needs.
The student counsellors can support in locating and accessing practical matters. Below is an overview of various topics. All are welcome to talk to a student counsellor when more assistance is required, for instance if you get a legal looking letter in Dutch and need help understanding what it says.
Documentation: Submission of an official diagnosis or documentation can be required for requests to the Examination Board such as an alternative a study programme and for other potential adjustments. The student counsellors will discuss requirements during a conversation about potential options for support. This may be a statement from an external authorised professional. Naturally, this does not apply for mobility, visual and auditory impairments. This information is treated confidentially; details are not shared with the Examination Board.
Study delays can result in a need to adjust financial planning. Options for this can be limited, especially for international students